Frequently Asked Questions!

We are looking forwarding to seeing you and are working hard to make your visit an enjoyable, comfortable and safe experience. In line with the new Government guidelines and social distancing measures we have made a few changes so that we can all practice safe socialising. . .

How do I book a table?

Our online booking system is open, for tables of 8 or less, in line with social distancing. When making a booking please remember that indoor gatherings should only be in groups of up to two households (including support bubbles).

Our outdoor tables cannot be reserved. Outdoor gatherings of 6 people or less can be from any number of households but if you are a party of 7 people or more then all should be from no more than two households (or support bubbles).

What happens when I arrive?

Car parks will be open but after parking please follow our signs to the entrance where you will be met by our welcome host who will explain everything. On arrival, we will ask you to use the sanitiser while we check your booking and at busy times it may be that you have to queue while we allocate tables. There will be screens and sanitiser throughout the pub for the safety of all.

How do I order food?

Our menus are single use and we will maintain social distancing when taking your order and bringing food to your table. We have made a few little changes to our table service and will now serve your meals with your cutlery and napkins to limit handling. Salt and pepper will be cleaned between sittings.

To assist with social distancing in our kitchen we have a new selected menu that includes all your pub favourites, vegan choices and a few new dishes that we hope you will enjoy.

You can also view our menu on the BaronsApp; free to download from your App store.

Can I order at the Bar?

There will be no indoor bar service available so your drink order will be taken at your table.

Can I just come for a drink?

Yes, you are very welcome to come for a drink, however, you must be seated at a table. On arrival please make your way to our welcome host who will be able to allocate you a free table either inside or outside in the garden.

Do I have to pay by Card?

Yes please! We are not accepting any cash transactions but you can use contactless/card payments. There is a gratuity option if you would like to leave a tip for our lovely staff.

Can I pay with a Barons Gift Voucher?

Yes of course, although no change is given. In lieu of the lockdown we will extend the expiry date on your voucher by 6 months.

Will the Play Area be open?

Yes our play area is open. For safety there will be a maximum number of children allowed at any one time and we ask that you supervise your children at all times please.

Can I bring my dog?

In line with our dog policy, dogs are welcome outside in the garden and in our bar area.

I’ve heard on the news that my contact details will be taken. Is this correct?

Yes, in line with new guidelines your contact details will be collected, held in a secure place for 21 days and then destroyed. If required these will be shared with NHS Track & Trace. If you or any of your party feel unwell please rearrange your booking for another time.

Other important things that I should know?

  • We have carefully considered social distancing in the layout of the bar and restaurant so ask that you do not move the tables and chairs. This also includes the garden furniture.
  • Toilets will be open with social distancing measures in place.
  • All our staff will be temperature tested and working in a Covid-19 Secure environment.
  • On top of our 5*hygiene rating we have additional cleaning and sanitising regimes in place for the safety of all.
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Reviews

“Fantastic all round service and the food was excellent. We had afternoon tea, sandwiches, scones, hot pasties and cakes which were delicious. I would highly recommend this establishment for any kind of occasion. ”

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“The food and drink was amazing and the service we received was delightful and I think that we will be coming back here and definitely recommend this place to anyone who wants to eat here in the future. ”

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“Friendly & efficient service Would heartily recommend if you're passing, especially handy for those on their way home from Chessington World Of Adventures. ”

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“Been going to The Star for many years now and every time it's faultless. Excellent staff, excellent food and an excellent gin range. The perfect pub! ”

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“Staff were very good and we were so impressed how you managed to manage the new guidelines
We all felt totally safe and really enjoyed our evening
Well done Team it was great to see you again ”

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