Terms & Conditions

Barons Diner’s Card for early evening dining

Barons Pub Company Ltd reserve the right to change the terms and conditions of the use of the  Diner’s Card and/or cancel the card without notice.

 

Online Sales

This website sells Barons Diners Cards and Gift Vouchers for use in any of our pubs.

Registered Address
Barons Pub Co Ltd
Wellden Turnbull, Munro House, Portsmouth Road, Cobham, KT11 1PP

Tel. 01483 762378
Email sales@baronspubs.com

Delivery, Refund, Replacement & Cancellation Policy

You can buy Barons gift vouchers online and in our pubs. Buy up to £250 worth of vouchers in multiples of £10, and have them despatched to any UK postcode free of charge within 28 days (usually much quicker). You can also buy them by phone, by calling 01483 762378, Mon – Friday 9a.m.-5.pm.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing, within 7 working days of receipt. You must return the gift vouchers or Discount Diners card to us at the same time.

This does not affect your statutory rights.

 

Accommodation – The Inn at West End

Terms & Conditions

Barons Pub Company (hereafter ‘we/us’), trading at ‘The Inn at West End’, submit below their terms and conditions relating to the provision of accommodation and other services at the premises (hereafter ‘The Inn’).

 

Bookings Confirmation and Cancellations

All bookings will be considered definite only when the deposit payment has been processed by us. This will usually be within 48 hours of receiving your booking and subsequently confirmed by telephone or booking confirmation email. We accept reservations up to 12 months in advance. Cancellations received more than 14 days from arrival will have their deposit refunded in full, minus a £10 administration charge per room. Cancellations made within 14 days of arrival will, unfortunately, forfeit the full deposit. We reserve the right to charge the full cost of nights not taken if cancelled within 14 days of arrival or during a guest’s stay. Variations to this cancellation policy relating to block bookings of multiple rooms may be made in individual circumstances in advance of deposit payments.

Check-in / Check-out

Check-in is available from 4pm. Latest check-in is 9pm. Please telephone us if you are running late and expect to arrive later than 9pm so that arrangements can be made to welcome you; we cannot guarantee check-in availability if arrival is significantly later than 9pm. We cannot guarantee access before 4pm but will facilitate early check-in should it be possible.

Check-out is by 11am. Later check-out may be possible and may be subject to a late check-out fee of £25; please discuss your individual requirements with the Rooms Manager at check-in.

Twin Bedding

One of our rooms is configured as two single beds, which can be zipped to form a super-king bed. Please request this super-king configuration in advance via the comments box in the booking process or by telephone so that it can be suitably prepared. If a request is not made, double configuration cannot be guaranteed.

Non-Feather Bedding

Those requiring non-feather bedding instead of our usual feather bedding ought to request this change in writing via the ‘comments’ section of the relevant online booking form or booking website process. Although we will try our best, we make no guarantee that requests made less than 24 hours before arrival, or made in alternative ways, can be accommodated. Non-feather bedding is subject to availability.

Liabilities / Property

We do not accept liability for guests’ property at The Inn; all possessions, including vehicles, remain the responsibility of their owners at all times. We cannot accept any items for safekeeping. We advise guests to lock valuables in their room safe. Guests will be held liable for any damage they cause to The Inn or its property, including by their vehicles, pets, children or possessions. Exclusions to this liability will only be waived with the express agreement of the Rooms Manager. Credit card details are taken as a condition of booking in order to safeguard against theft and damage; deductions will be made in the event of items missing from rooms upon check-out.

Personal Requests

We do all that we can to facilitate guests’ personal requests, though do not guarantee that all can be met. Requests are best made in writing (preferably by email) or by speaking to the Rooms Manager.

Offers

All offers and adjusted rates are subject to availability and are at management discretion.

Smoking

Please note that The Inn is fully non-smoking. Those wishing to smoke may do so outside buildings; ashtrays are provided for guest use. Those smoking in rooms may incur a cleaning charge equivalent to one night’s accommodation for the cleaning of curtains, linen, etc. We treat electronic cigarettes and similar devices as cigarettes; please do not use such devices within the main pub/restaurant building.

Internet Use

We offer broadband wireless internet access as well as broadband Ethernet (‘wired’) connectivity in our rooms. Cables are not supplied. A separate wireless internet network operates in the main pub / restaurant building. Please complete the access form in your internet browser to connect to these facilities or ask staff for the relevant password, if required. Internet access is offered on the condition that it is used legally and responsibly.

Firearms

Those who wish to store shotguns or rifles in their rooms are asked to lock them in the safes provided and not to keep ammunition alongside their gun(s). Gun owners should consider storing the gun broken with one part in their car and one in the safe. We support responsible gun ownership and remind guests of their obligations under law to keep their guns secure at all times. We do not take any responsibility for firearms on the property.

Parking

Our car park has 35 spaces, though these cannot be reserved or guaranteed. Please be aware that the car park can become congested at peak times. Should you want an ‘out of hours’ arrival or departure, please park at the front of the pub, if possible, so as not to disturb our neighbours. The gated section of the car park may be locked between midnight and 7am.

Dogs

Dogs are welcome in the garden and outside areas only, though remain the responsibility of their owners at all times. Two of our rooms are tiled and therefore can be suitable for overnight guests with dogs, subject to availability, a nightly dog charge and prior arrangement with the Rooms Manager.

Assistance dogs are exempt from these restrictions and are welcome in all areas and rooms.

Children

Our rooms are intended to be occupied by adults, although children can potentially be accommodated by prior arrangement. Please call to discuss your individual requirements with the Rooms Manager.

Our standard restaurant / pub children’s policy is as follows: Well-behaved children are welcome to dine with their families in the restaurant and choose from the main or children’s menus. Children are not permitted in or at the bar area at any time. Where possible please avoid bringing bulky prams, buggies, or similar items into the premises due to limited space. Advanced bookings mentioning child diners would be much appreciated in order for us to best cater to your group’s needs.

Corkage

We do not permit guests to bring their own food or drinks to The Inn. The only two exceptions are celebration cakes and wine. A corkage fee of £12 (£15 for Champagne or other sparkling wines) will be added for the consumption in the pub or restaurant of any bottle not purchased at The Inn.

Guests are asked not to bring their own food or drink onto the property; consumption of food from external sources (e.g. takeaways) may incur a fee of £50 added to a guest’s bill, at management discretion.

Service Hours

Our restaurant opening hours are found on our website. Our bar is not available to guests outside of normal operating hours. Bar opening hours are not extended for the use of overnight guests.

Privacy

We will not disclose your personal information, email address or contact details to any third parties. Information retained will only be used by us for our business use and to keep you informed of our news, services and offers. If you do not wish to receive such information, please inform a member of staff or opt-out by unsubscribing from our mailing list by using the button in the mailing list email footer.

We reserve the right to disclose your personal information if required to do so by law or in the good faith belief that such action is reasonably necessary to comply with legal process, respond to claims, or protect the rights, property or safety of our business, employees, customers or the public.

Accessibility

We aim to be as accessible as possible for all our guests. Our rooms are all at ground level, with no steps to their entrances. One room is equipped with a range of enhancements which makes it especially suitable for guests with mobility issues. Please note that there is not a member of staff on the premises overnight and that there is no emergency alarm assistance system in operation. Whilst providing an emergency out-of-hours contact number, we do not offer routine mobility assistance or care provision to overnight guests.

The main pub / restaurant building is accessed by a pair of steps in the main porch. A small ramp is available for wheelchair users and staff are on-hand to assist with entry to the building. A disabled toilet is located next to the other toilets in the main pub building.

Our staff are happy to assist any guest to access our policies in the most convenient way and to make the most of their time at The Inn.

Meal Bookings

When booking rooms, we cannot guarantee concurrent availability of the restaurant and bar at busy periods. Whilst every effort will be made to ensure that overnight guests can dine with us, this is subject to availability. To avoid disappointment, we advise those keen to dine with us to telephone us in advance to enquire about concurrent availability. You may then book a table and a room separately through our website booking processes.

Service Charge

Restaurant and bar bills accrued during guests’ stay, if transferred to the room bill, are liable to incur a discretionary 10% service charge, payable when the room bill is settled upon departure.

We reserve the right to alter any of these policies without notice. Any changes to policies will be updated to our website and affiliated websites and filed at the property. Guests are advised to refer back to this website to check for any changes prior to their stay at The Inn. Accessible versions of these policies can be obtained by contacting the Owners. Failure to adhere to these policies will be construed as a breach of contract, subject to civil proceedings and pursuit of losses.

Current version: 4.3 (amended 26th October 2018).

When checked and confirmed in conjunction with the registration process, the guest signature below confers agreement to the above terms and conditions.

Payment Policy

All bookings are subject to payment of a deposit equal to the full cost of stay. Deposit payments will be processed by us within 48 hours of receiving your booking if they have not been automatically processed during the booking procedure.

We accept the following payment methods: Visa, MasterCard, Maestro, American Express. Bank transfer is possible by prior written arrangement with the Owners.

Outstanding room balances and any restaurant / bar bills must be settled upon departure. All published rates may be subject to alteration without prior notice. All rates include VAT.

Cancellation Policy

We recognise that occasionally your plans can change. Should you wish to alter your booking in any way, please note that any cancellation or alteration must be in either written form (which can be an email to rooms@the-inn.co.uk) or in person with the Rooms Manager.

Cancellations received more than 14 days from arrival will have their deposit refunded in full, minus a £10 administration charge. Cancellations made within 14 days of arrival will, unfortunately, forfeit the full deposit. Bookings for multiple rooms may have this cancellation policy varied in writing; in such instances the bespoke policy trumps this standard policy.

In order to offset the risk of cancellation charges, we advise guests to consider purchasing an appropriate insurance policy which will cover this eventuality.